What is live chat?
Live chat is a customer support tool that enables real-time communication between website visitors and customer service representatives.
It typically appears as a small chat box on a website where users can type messages and receive instant responses from support agents.
Live chat allows businesses to offer immediate assistance to customers, answer questions, resolve issues, and provide guidance during the browsing or purchasing process.
An example of a live chat tool is Intercom, which allows companies to engage with website visitors proactively, offer personalized assistance, and improve customer satisfaction by delivering timely and convenient support.
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