What is CRM?
CRM stands for Customer Relationship Management. It's like a special tool or software that helps businesses keep track of their relationships with customers.
It stores important information about customers, like their names, contact details, and past interactions, so businesses can better understand and serve them.
It's kind of like having a big digital address book, but it does more than just hold names and numbers it helps businesses know their customers better, so they can provide better service and keep them happy.
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